Vendor follow-up for maintenance managers

YOUR WORK ORDERS
WORK. NOW YOUR
FOLLOW-UP DOES TOO.

Proposo sits beside your PMS and chases the vendors who go quiet — drafts the follow-up, surfaces the stalls and sends the tenant updates, while you run the building.

  • Live within a day
  • Works with your PMS
  • No new inbox to check
TRUSTED BY MANAGERS AT
HILLCREST PROPERTYREDWOOD RENTALSVANTAGE PMMERIDIAN HOUSINGALDER & VALEKEYSTONE PROPERTYBLUEPRINT PMNORTHGATE HOMES

THE GAP

YOU DON'T HAVE A
WORK-ORDER PROBLEM.

You have a follow-up problem. The orders are already tracked — they just go quiet while the vendor never replies.

5 min

The window

Vendor attention decays fast. After the first minutes of silence, your ticket is usually at the bottom of someone's list.

16 hrs

A week of admin

Chasing quotes, checking statuses, copy-pasting tenant updates — it stacks up into two working days.

70%

Of your follow-ups

Most vendors eventually reply. The problem is the ones who never do — and the hours you spend checking whether they did.

Figures above are illustrative industry framing used to describe the problem — not measured Proposo results.

HOW IT WORKS

FOUR MOVES.
NO NEW HABITS.

  1. 01

    Connect

    Forward your work-order email to Proposo. AppFolio, Buildium, Rent Manager or a plain inbox — they all forward the same way.

  2. 02

    Proposo listens

    Every vendor thread, tenant email and silent ticket lands in one queue with full context attached.

  3. 03

    AI acts

    It drafts follow-ups, books the tech and sends tenant updates — every action logged to your audit trail, all for your OK.

  4. 04

    You manage

    You get a short brief: what stalled, what needs a call, what's booked. You do the part only a human can do.

WHAT IT DOES

THE FOLLOW-UP,
RUNNING ITSELF.

Six jobs that eat your week. Proposo takes all of them and hands back a short list of things only a human should do.

Auto follow-up

Vendor goes quiet? After the window you set, a follow-up is drafted. You approve it — or it waits in your queue. You stop being the chaser.

01

Stall detection

Work orders sitting too long surface to the top of your dashboard. Nothing slips through silently between inspections.

02

Tenant updates

Vendor responses turn into ready-to-send tenant messages. Tenants stay informed without you copy-pasting from your inbox.

03

Escalation

Still no response? The request escalates to the person who can actually do something about it — before it becomes a complaint.

04

Works beside your PMS

Email forwarding plus your existing workflow in AppFolio, Buildium, or Rent Manager. No migration, no rip and replace.

05

Every step logged

Who approved what, when, and which email went out. An audit trail you can trust when a tenant or owner asks.

06

INTEGRATIONS

WORKS WITH THE INBOX
YOU ALREADY USE.

No migration, no rip-and-replace. Work-order emails from your PMS forward into Proposo the same way — direct PMS connections are on the roadmap.

  • AppFolio email
  • Buildium email
  • Rent Manager email
  • Yardi email
  • Gmail
  • Outlook
  • Google Workspace
  • Any inbox
  • Twilio SMS

ROI CALCULATOR

DO THE MATH
BEFORE THE DEMO.

120
10600
$250
$0$400
16 hrs
240
HOURS SAVED / MONTH28
STALLS AVOIDED / YEAR288
ADMIN COST RECLAIMED / YEAR$3,000
PAYBACK ON FOUNDING PLAN3 days

ASSUMPTIONS — SHOWN SO YOU CAN ARGUE WITH THEM

  • Hours saved = 40% of the admin & follow-up hours you entered, converted to a month (×4.33).
  • Stalls avoided = 20% of monthly work orders, annualized — the share that would otherwise go quiet without a chase.
  • Admin cost reclaimed = the vendor ticket value you entered, annualized, gross.
  • Payback compares the monthly value (saved hours × $40/hr + ticket) against the Founding plan at $199/month.
  • This is a planning model built from the inputs above, not a forecast, guarantee, or audited result.

PILOT SNAPSHOT

WHAT THE
WALL LOOKS LIKE.

Aggregate figures from a small design-partner group over a 90-day period. Illustrative, self-reported, and not audited.

11sMEDIAN FIRST REPLY
3.4×CONTACT RATE VS. MANUAL
27 hrsSAVED PER MANAGER / MONTH
92%OF WORK ORDERS TOUCHED IN <60S

MANAGERS WHO STOPPED CHASING.

I used to lose work orders to whichever vendor answered first. Now the first answer is mine, at 9pm, while I'm on a roof. Two follow-ups last week closed themselves.
Dan WhitfieldProperty manager · Northgate Homes · Portland, OR
The stall detection was the surprise. Fourteen quiet tickets surfaced in the first month that nobody was chasing.
Maya OseiPortfolio manager · Harbor Line PM · Austin, TX
Tenant updates used to eat an hour of copy-pasting. Now the reply drafts itself and I hit send from the truck.
Tom AlvarezMaintenance coordinator · Cedar / Park Group · Milwaukee, WI

Composite accounts from design-partner interviews. Names and properties are illustrative.

PRICING

ONE FEE. NO
PER-WORK-ORDER TOLL.

Solo

ONE OFFICE

$99/month

  • Up to 100 work orders / month
  • Follow-up drafting + stall detection
  • Email-to-order forwarding
  • Dashboard + pilot support
Start with Solo

Portfolio

MULTI-OFFICE, SCALE

$499/month

  • Everything in Founding
  • Multi-property + multi-office routing
  • Per-property reporting
  • SSO + audit log + data residency (SSO and data residency require Enterprise — contact us)
  • Priority onboarding support
  • Dedicated support channel
Talk to sales

Need SSO or data residency? Contact us for Enterprise pricing.

Prices shown in USD, billed monthly unless noted. Message and telephony pass-through costs are billed at cost.

FAQ

THE QUESTIONS
MANAGERS ACTUALLY ASK.

No. Proposo sits alongside AppFolio, Buildium, Rent Manager, or a plain inbox. It only handles the vendor follow-up and stall detection your PMS never does.

STOP CHASING.
START MANAGING.

Proposo drafts the follow-up, surfaces the stalls and sends the tenant updates — you run the building. Start the founding offer and get set up within a day.

Start the founding offer

No migration · Live within a day · Cancel when you want